Privacy Policy

Last updated: [TODO — add the date you publish this]

Dwellon (“we”, “us”) is a sole proprietorship registered in Hyderabad, Telangana, India, operating the store at dwellon.store. This policy explains what personal data we collect, why, and what you can do about it.

Information we collect

Information you give us: name, delivery address, email address, phone number, and order details.
Payment information: processed by Shopify and our payment gateways. We do not store your full card details on our systems.
Information collected automatically: device and browser type, IP address, pages viewed and referring links, gathered through cookies and similar technologies.
Communications: messages you send us by email or through our contact form.

How we use your information

To process, pack, ship and support your orders
To send order confirmations, dispatch notices and tracking updates
To respond to your questions and returns requests
To send marketing emails — only if you have opted in, and you can unsubscribe from any of them
To detect and prevent fraud, and to meet our legal and tax obligations
To understand how the store is used so we can improve it

Who we share it with

We do not sell your personal data. We share it only with parties who help us run the store, and only as far as they need it:

Shopify — our e-commerce platform
Payment gateways — to take payment securely
Courier and logistics partners — to deliver your order
Email and analytics providers — to send updates and measure site performance
Government or law enforcement — where we are legally required to

Cookies

We use cookies to keep your cart working, remember preferences, and understand site traffic. You can block or delete cookies in your browser settings, though parts of the store may then not work properly.

How long we keep your data

We keep order and transaction records for as long as required under Indian tax and accounting law. Marketing contact details are kept until you unsubscribe.

Your rights

Under India’s Digital Personal Data Protection Act, 2023 — and, if you are in the EU/UK, the GDPR — you may ask us to:

Access the personal data we hold about you
Correct anything inaccurate or incomplete
Erase your data, where we are not required to keep it
Withdraw consent to marketing at any time
Nominate someone to exercise these rights on your behalf
Raise a grievance about how we have handled your data

To exercise any of these, email us at [your-support-email@dwellon.store]. We respond within 30 days.

Children

Our store is not directed at children under 18, and we do not knowingly collect their personal data.

Security

Our store runs over HTTPS and payments are handled by PCI-DSS compliant providers. No system is perfectly secure, but we take reasonable steps to protect your information.