FAQ

We dispatch within 24 working hours. Delivery then takes 3–5 working days to metro cities and 5–7 working days elsewhere in India. Remote and hill regions can take 2–3 days longer.

Yes — shipping is free on every order over ₹999. Below that, a flat shipping fee is shown at checkout before you pay.

Yes, COD is available across most serviceable pincodes in India. Enter your pincode at checkout to confirm. A small COD handling fee may apply, and it will always be shown before you confirm the order.

We email a tracking link and courier AWB number the moment your parcel is dispatched. You can also check any time under Your account → Orders. Tracking usually goes live within 24 hours of dispatch.

Yes. You have 7 days from delivery to request a return, as long as the item is unused and in its original packaging with all tags and accessories. See our Return & Refund Policy for the full detail.

Email us within 48 hours of delivery with photos of the item and the outer packaging. We will send a free replacement or refund you in full — whichever you prefer. You will not pay return shipping.

Once we receive and inspect the returned item, refunds are processed within 5–7 business days. Prepaid orders go back to the original payment method; COD orders are refunded by UPI or bank transfer.

Care differs by material, and specific instructions are listed on each product page. As general guidance: hand-wash bamboo and wooden items and dry them upright rather than soaking them; wipe stainless steel with a soft damp cloth; keep woven baskets out of prolonged damp. Avoid harsh scourers on coated surfaces.

We do — for gifting, housewarming hampers and corporate orders. Email us with the quantity and the date you need them by, and we will come back with pricing and a timeline.

Yes, any time before dispatch, at no charge. Email us as quickly as you can with your order number. Once the parcel has left us, please use the return process instead.